Return Policy

Thank you for shopping at our store. We strive to provide you with the highest quality products and exceptional customer service. We understand that sometimes a return or exchange may be necessary, and we want to make that process as easy as possible for you. Please take a moment to review our return policy outlined below:

Eligibility for Returns:

• • We accept returns or exchanges within 3 days from the date of purchase.
  • The item must be unused, unopened, and in its original packaging.
  • We cannot accept returns on opened or partially used supplements for safety and hygiene reasons unless they are damaged or defective.

Damaged or Defective Items:

• • If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order.
  • We may request supporting evidence such as photographs or detailed descriptions of the damage or defect.
  • Once the return is approved, we will refund or send a replacement, depending on your preference and product availability.

Return Process:

• • To initiate a return or exchange, please contact our customer support team via email or phone number.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
  • Please pack the item(s) securely in a suitable shipping container to prevent any damage during transit.

Return Shipping:

• • Unless the return is due to a damaged or defective item, the customer is responsible for the return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for lost or undelivered returns.
  • Once we receive the returned item(s) and verify their condition, we will process your refund or exchange within 3 from the date of receipt.

Refunds:

• • Refunds will be issued in the original form of payment used for the purchase.
  • Please note that it may take some days for the refund to be reflected in your account, depending on your payment provider.

Please note that our return policy is subject to change without prior notice. We recommend visiting our website or contacting our customer support team for the most up-to-date information regarding returns and exchanges.

If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team. We are here to help!

Thank you for choosing Powerhouse Supplements. We appreciate your business and look forward to serving you again.